Omoney Knowledge Base

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Omoney Knowledge Base

Amendments & Disputes

Amendments & Disputes

Transactions that you need help to amend and dispute with, and our dispute resolution process can be found here.

Will Omoney pursue legal action against fraudulent sellers?

How do I raise a dispute or refund with Omoney?

How does Omoney handle chargebacks?

I have sent an incorrect amount. Can I change it?

I have already made my payment, but why does it still show "Awaiting Funds" in the dashboard?

Is there a live agent that I can speak to?

What is Rapid Dispute Resolution (RDR) and Omoney RDR Policy

What is Cardholder Dispute Resolution Network (CDRN) and Omoney's CDRN Policy?

Refunds

How do I request a refund from my dashboard?

How does Omoney process refunds?

What payment methods are supported and unsupported for refunds?

How long does Omoney take to refund my money?

Disputes

What is Omoney's dispute resolution process?

Can I cancel a payment that has been made?

What happens if the money is released to the seller but I have not received the goods?

What happens if the seller is unable to provide all the necessary documents for the shipment as per the escrow agreement?

What happens if the seller does not ship the products or shipping is delayed?

What happens if there is a delay in shipment beyond the agreed date in the escrow agreement?

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Buyer Protection

What kind of claims can I submit for buyer protection?

Who is eligible for buyer protection?

Does Omoney Buyer Protection work with escrow?

Do you have protections against fraudulent products?

Seller Protection

What kind of documents do I submit for a disputed transaction?

How do I contest a chargeback/dispute?