- Omoney Knowledge Base
- Amendments & Disputes
- Seller Protection
What kind of documents do I submit for a disputed transaction?
Supporting documents (eg: shipping documents, photos, etc.) within 10 days
Sellers need to submit the following documents in 10 days from the date of the buyer raising a dispute
Item not received: seller must submit shipping documents or proof of delivery
Significantly not as described: seller must submit supporting documents and additional proof (eg: product photos)