What payment methods are supported and unsupported for refunds?

Refunds are available only via selected payment options. Please refer to the table below for full information.

Region Country Payment Method Refund Availability
All All Cards Unsupported
All All LBT Unsupported
All All Wire Unsupported
APAC Singapore PayNow QR Supported
APAC Thailand PromptPay QR Supported* (T&Cs apply)
APAC Thailand Mobile Banking Unsupported
APAC China Alipay online Supported
APAC Japan Pay-easy (bank transfer) Unsupported
APAC Japan Pay-easy (cash) Unsupported
APAC New Zealand PoLi Unsupported
APAC Philippines GrabPay Supported
APAC Philippines Paymaya Supported
APAC Philippines Shopeepay Supported
APAC Malaysia FPX Corporate Supported
APAC Malaysia FPX Individual Supported
APAC Vietnam Online banking Unsupported
APAC Indonesia Mobile Wallets Supported
Europe United Kingdom Sofort Supported
Europe Austria Sofort Supported
Europe Belgium Sofort Supported
Europe Denmark Sofort Supported
Europe France Sofort Supported
Europe Germany Sofort Supported
Europe Germany GiroPay Supported
Europe Italy Sofort Supported
Europe Netherlands Sofort Supported
Europe Poland Sofort Supported
Europe Poland BLIK Supported
Europe Spain Sofort Supported
Europe Sweden Sofort Supported
Europe Liechtenstein Sofort Supported
Europe Switzerland Sofort Supported
Europe Austria Instant bank Transfer Supported
Europe Belgium Instant bank Transfer Supported
Europe Bulgaria Instant bank Transfer Supported
Europe Cyprus Instant bank Transfer Supported
Europe Czech Republic Instant bank Transfer Supported
Europe Germany Instant bank Transfer Supported
Europe Denmark Instant bank Transfer Supported
Europe Estonia Instant bank Transfer Supported
Europe Spain Instant bank Transfer Supported
Europe Finland Instant bank Transfer Supported
Europe France Instant bank Transfer Supported
Europe United Kingdom Instant bank Transfer Supported
Europe Greece Instant bank Transfer Supported
Europe Hungary Instant bank Transfer Supported
Europe Ireland Instant bank Transfer Supported
Europe Iceland Instant bank Transfer Supported
Europe Italy Instant bank Transfer Supported
Europe Liechtenstein Instant bank Transfer Supported
Europe Lithuania Instant bank Transfer Supported
Europe Luxembourg Instant bank Transfer Supported
Europe Latvia Instant bank Transfer Supported
Europe Malta Instant bank Transfer Supported
Europe Netherlands Instant bank Transfer Supported
Europe Norway Instant bank Transfer Supported
Europe Poland Instant bank Transfer Supported
Europe Portugal Instant bank Transfer Supported
Europe Romania Instant bank Transfer Supported
Europe Sweden Instant bank Transfer Supported
Europe Slovakia Instant bank Transfer Supported
LATAM Mexico SPEI Supported
LATAM Brazil PIX QR Supported
LATAM Colombia PSE Bank Transfer Unsupported
MEA South Africa Instant EFT Supported
MEA Uganda Mobile money-mtn,airtel Unsupported
MEA Kenya Mobile money- mpesa,airtel, equitel Unsupported
MEA Kenya Bank Transfer Unsupported
MEA Tanzania Mobile money- Vodacom,Tigo, Airtel Unsupported
MEA Ghana Mobile money- mtn,airtel, Vodafone Unsupported
MEA Egypt Fawry Unsupported
MEA Nigeria Bank Payments Unsupported

 

Promptpay Refund Policy:

  • Refunds are supported only if the customer’s mobile number is provided to Omoney.
  • Refunds will be processed to the Promptpay Account associated with the given mobile number.
  • If the account linked to the mobile number differs from the one used for the initial payment, any misplaced funds cannot be retrieved.

 

This list is subject to change, and we recommend checking back for updates.